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cash_sorting_machine:cm200v:cm200v [2018/09/06 02:55]
edison [Error Codes] 		cash_sorting_machine:cm200v:cm200v [2021/01/07 08:53] (current)
angelo_chen [2. RotoCash Security (SECOne)]
Line 352: Line 352:
   - RotoCash Security (SECOne):​GRG Security Software for CM200V   - RotoCash Security (SECOne):​GRG Security Software for CM200V
    
 +*If the machine had installed RCC, please uninstall the RCC and delete the RCC folder first. ​
 ==== 1. RotoCash Controller (RCC) ==== ==== 1. RotoCash Controller (RCC) ====
   - Application and Folder Introduction   - Application and Folder Introduction
Line 505: Line 505:
 Please be sure to restart the machine after uninstalling RotoCash Security Software. ​ Please be sure to restart the machine after uninstalling RotoCash Security Software. ​
  
 +*Delete the RCC folder completely.
  
 **b) Using RotoCash Security uninstallation component** **b) Using RotoCash Security uninstallation component**
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 ===== Error Codes ===== ===== Error Codes =====
 This section provides the descriptions of the CM200V error codes and their resolution methods.Please see the attachment for the error codes, their description and possible resolution.  This section provides the descriptions of the CM200V error codes and their resolution methods.Please see the attachment for the error codes, their description and possible resolution. 
-please refer to {{ :​cash_sorting_machine:​cm200v:​cm200vcm400v_error_code_v1.0.pdf |CM200VCM400V Error Code V1.0}}  +please refer to {{ :​cash_sorting_machine:​cm200v:​cm200vcm400v_error_code_v1.0.xlsx |CM200VCM400V Error Code V1.0}}  
-CM200VCM400V Error Code V1.0 +
-\\ +
-**Error Code List** +
-| **error code value** | **hardware error code** | **Failure Description** | **Handling method** | +
-| 19103 | 4672 | Sorting finished | Sorting finished | +
-| 19140 | A400-A6FF | Sensor is dirty | Clean the corresponding sensor | +
-| 19150 | 4610\\ 4620 | Note remaining in the note entrance slot | Take the notes away from entrance slot | +
-| 19151 | 4611\\ 4621\\ 4639 | Note remaining in stacker 1 | Take the notes away from stacker1 | +
-| 19152 | 4612\\ 4622\\ 463A | Note remaining in stacker 2 | Take the notes away from stacker2 | +
-| 19153 | 4619\\ 4629 | Note remaining in reject slot | Take the notes away from reject slot | +
-| 19154 | 4631\\ 4632\\ 4634\\ 4635\\ 4636\\ 4637 | Stackers are full | Take the notes   away from stackers | +
-| 19155 | 4633\\ 4638 | Reject slot is full | Take the notes   away from reject slot | +
-| 19156 | 4641 | Slot1 Notes Taken | Replace the notes from stacker 1 into the hopper | +
-| 19157 | 4642 | Slot2 Notes Taken | Replace the notes from stacker 2 into the hopper | +
-| 19158 | 4649\\ 464A | Note seperating failure in the cash in slot | Neaten  notes in the note entrance slot and reload them | +
-| 19159 | 4651\\ 4652\\ 4653\\ 4654\\ 4659 | Unqualified note detected in the note entrance slot | No need for treatment | +
-| 19160 | 4661 | Note transported to reject slot | Take the notes  away from reject slot | +
-| 19161 | 4662 | No notes detected in the note entrance slot | Load notes in cash in slot | +
-| 19162 | 4671 | Number of notes rejected exceeded the limit | Take the notes rejected and load new ones | +
-| 19163 | 4681 | All stackers are unavailable (batch=0) | Reset the stacker batches | +
-| 19164 | 4211 | NV cover is open | Restore all parts | +
-| 19165 | 4212 | Thickness transport is opened (idle mode) |:::| +
-| 19166 | 4213 | Main transport is opened (idle mode) |:::| +
-| 19167 | 4B41-4B60 | Path remain notes | Clear notes | +
-| 19168 | 4B61-4BFF | Notes Path Abnormal | Neaten  notes in the note entrance slot and reload them | +
-| 19169 | 4C01 | Power down detected | Ignore | +
-| 19190 | 464B | Notes Path Abnormal | Neaten  notes in the note entrance slot and reload them | +
-| 19191 | 464C | Notes Path Abnormal | Neaten  notes in the note entrance slot and reload them | +
-| 19192 | 4673 | Suspicious notes are detected | Take the suspicious notes away from the reject slot | +
-| 19193 | 465A\\ 465B\\ 465C | Image Capture device is busy | Neaten  notes in the note entrance slot and reload them | +
-| 19230 | 9101~911F | Command parameter error | Check parameters settings and reset them (if needed) | +
-| 19290 | A000 ~ A2FF | Sensor  Failure | 1.Check corresponding sensor cable and prism\\ 2. Replace the sensor | +
-| 19300 | \\ 9400~9AFF | NV internal error | reset NV | +
-| 19301 | 9400-95FF | NV communication failed | Reset NV via USB cable | +
-| 19305 | 9612 | Set note type error | Set correct note type | +
-| 19311 | 9A01-9A3F | NV image recorder internal error | check the NV image recorder cable, and Reset NV. | +
-| 19313 | 9A41-9A7F | RCP System internal error | Reset NV | +
-| 19314 | 9A81-9ABF | U Disk Imaging System internal error. | Reset NV | +
-| 19317 | 9AC1-9AFF | Image Capture Device error | Reset NV | +
-| 19318 | 9732 | NV internal check failure | Reset NV | +
-| 19319 | 9802\\ 9803 | NV denomination counter failure | Reset NV | +
-| 19350 | 9300-93FF | Some parts of the machine  not in place | Restore all parts of the machine manually | +
-| 19370 | A800-A8FF,​\\ A900-A9FF | Motor failure | Check the corresponding motor and sensor | +
-| 19371 | A901 | Note feeder motor failure | Check the corresponding motor | +
-| 19372 | A902 | Main motor failure | Check the main motor and notes jam in the transport | +
-| 19400 | AB00~BFFF | Other note jammed error | Clear the jammed notes, reset the machine | +
-| 19460 | B001 - B1FF | Notes remained in the transport | 1.Clear the jammed notes; 2.reset the machine | +
-| 19461 | B201 - B6FF | Notes transporting abnoramlly | Reset the machine | +
-| 19462 | B801 - BAFF | Notes transporting error | 1.Clear the jammed notes; 2.Reset the machine | +
-| 　 | 　 | 　 | 　 | +
-| 19465 | AA00 | Notes remained in the cash in slot | 1.Clear the jammed notes; 2.reset the machine | +
-| 19466 | AA01 | Notes remained in stacker 1 |:::| +
-| 19467 | AA02 | Notes remained in stacker 2 |:::| +
-| 19468 | AA09 | Notes remained in the reject slot |:::| +
-| 19469 | AA11\\ AA12 | Notes remained are taken away | Reset the machine | +
-| 19550 | 9B00 ~ 9CFF | Hardware internal error | Check main control  board | +
-| 19551 | 9B61\\ 9B62 | Detected 24V power off | Exit applications and shut down the computer. | +
-| 19570 | 9021 | Command unsupported | Ask for help from supplier | +
-| 19571 | 9011\\ 9012\\ 9014\\ 9015 | Inappropriate command sent to machine | Reset the machine |+
  
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