Differences

This shows you the differences between two versions of the page.

--- iservice [2019/05/22 06:49]
root [IService - A professional service management software in ATM Field]
+++ iservice [2020/11/30 02:47] (current)
@@ Line 1: / Line 1: @@
-{{:software_solution:catlyst:logo2.png?220x74}}
+{{:software_solution:catlyst:logo2.png?nolink&220x74}}
@@ Line 9: / Line 9: @@
 | **Doc. No.                  ** **：****    YT-WCSC(O)-07-1002** |
 | **Version                    ** **：****    1.0** |
-| **Issuing date   ** **   ** **：****   ** **April****, 2019** |
+| **Issuing date   ** **   ** **：****   ** **May****, 2019** |
@@ Line 47: / Line 47: @@
 | **                   Document            ** | **Version** | ** Issue Date** | **Remark** | **Participant** | **Status** |
-| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2019.04 | Initial | Leon | Editing |
+| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2019.05 | Initial | Leon | Editing |
+| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2020.03 | update | Leon | Editing |
+====== Introduction and workflow ======
-====== What is iService? ======
+**For quick learning, please check the video in below link.**\\
-==== IService - A professional service management software in ATM Field ====
+**1.iService Introduction**\\
+http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1068
+\\
+**2. iService Roles and Workflow**\\
+http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1070
 \\
-iService system is based on the PHP Program language and Browser/Server technology, provides effective service solution for ATM field: \\
-Equipment management, High quality FLM&SLM, Warehouse management, Repair management, Report management, and Personnel organization.
 \\
-{{:幻灯片2.jpg?800|}}\\
+{{:grgbanking_iservice_页面_02.jpg?nolink&800|}}\\
-{{:幻灯片3.jpg?800|}}\\
-{{:幻灯片4.jpg?800|}}\\
-{{:幻灯片5.jpg?800|}}\\
-{{:幻灯片6.jpg?800|}}\\
-{{:幻灯片7.jpg?800|}}\\
-{{:幻灯片8.jpg?800|}}\\
-{{:幻灯片9.jpg?800|}}\\
-{{:幻灯片10.jpg?800|}}\\
-{{:幻灯片11.jpg?800|}}\\
-{{:幻灯片12.jpg?800|}}\\
-{{:幻灯片13.jpg?800|}}\\
-{{:幻灯片14.jpg?800|}}\\
-{{:幻灯片15.jpg?800|}}\\
-{{:幻灯片16.jpg?800|}}\\
-{{:幻灯片17.jpg?800|}}\\
-{{:幻灯片18.jpg?800|}}\\
-{{:幻灯片19.jpg?800|}}\\
-{{:幻灯片20.jpg?800|}}\\
-{{:幻灯片21.jpg?800|}}\\
-{{:幻灯片22.jpg?800|}}\\
-{{:幻灯片23.jpg?800|}}\\
-{{:幻灯片24.jpg?800|}}\\
-{{:幻灯片25.jpg?800|}}\\
-{{:幻灯片26.jpg?800|}}\\
-{{:幻灯片27.jpg?800|}}\\
-{{:幻灯片28.jpg?800|}}\\
-{{:幻灯片29.jpg?800|}}\\
-{{:幻灯片30.jpg?800|}}\\
-{{:幻灯片31.jpg?800|}}\\
-{{:幻灯片32.jpg?800|}}\\
-{{:幻灯片33.jpg?800|}}\\
-{{:幻灯片34.jpg?800|}}\\
-{{:幻灯片35.jpg?800|}}\\
-{{:幻灯片36.jpg?800|}}\\
-{{:幻灯片37.jpg?800|}}\\
-{{:幻灯片38.jpg?800|}}\\
-{{:幻灯片39.jpg?800|}}\\
-{{:幻灯片40.jpg?800|}}\\
-{{:幻灯片41.jpg?800|}}\\
-{{:幻灯片42.jpg?800|}}\\
-{{:幻灯片43.jpg?800|}}\\
-{{:幻灯片44.jpg?800|}}\\
-{{:幻灯片45.jpg?800|}}\\
-{{:幻灯片46.jpg?800|}}\\
-{{:幻灯片47.jpg?800|}}\\
-{{:幻灯片48.jpg?800|}}\\
-{{:幻灯片49.jpg?800|}}\\
-{{:幻灯片50.jpg?800|}}\\
-{{:幻灯片51.jpg?800|}}\\
-{{:幻灯片52.jpg?800|}}\\
-{{:幻灯片53.jpg?800|}}\\
-{{:幻灯片54.jpg?800|}}\\
-{{:幻灯片55.jpg?800|}}\\
-{{:幻灯片56.jpg?800|}}\\
-{{:幻灯片57.jpg?800|}}\\
-{{:幻灯片58.jpg?800|}}\\
-{{:幻灯片59.jpg?800|}}\\
-{{:幻灯片60.jpg?800|}}\\
-{{:幻灯片61.jpg?800|}}\\
-{{:幻灯片62.jpg?800|}}\\
-{{:幻灯片63.jpg?800|}}\\
-{{:幻灯片64.jpg?800|}}\\
-{{:幻灯片65.jpg?800|}}\\
-{{:幻灯片66.jpg?800|}}\\
-{{:幻灯片67.jpg?800|}}\\
-{{:幻灯片68.jpg?800|}}\\
-{{:幻灯片69.jpg?800|}}\\
-{{:幻灯片70.jpg?800|}}\\
-{{:幻灯片71.jpg?800|}}\\
-{{:幻灯片72.jpg?800|}}\\
-{{:幻灯片73.jpg?800|}}\\
-{{:幻灯片74.jpg?800|}}\\
-{{:幻灯片75.jpg?800|}}\\
-{{:幻灯片76.jpg?800|}}\\
-{{:幻灯片77.jpg?800|}}\\
-{{:幻灯片78.jpg?800|}}\\
-{{:幻灯片79.jpg?800|}}\\
-{{:幻灯片80.jpg?800|}}\\
-{{:幻灯片81.jpg?800|}}\\
-{{:幻灯片82.jpg?800|}}\\
+{{:grgbanking_iservice_页面_03.jpg?nolink&800|}}\\
+=== Role definition ===
+|No|Role|Authority Duty|
+|1|Customer|A. Submit service application form|
+| ::: | ::: |B. View and follow up service tickets|
+|2|Operator|A. Handle the hotline|
+| ::: | ::: |B. Create tickets|
+|3|Service Manager|A. Create service station and user account|
+| ::: | ::: |B. Dispatch tickets to service engineers|
+| ::: | ::: |C. Check and approve service tickets|
+| ::: | ::: |D. Check and approve spare parts stock in/stock out application|
+|4|Service Engineer|A. Ticket processing|
+| ::: | ::: |B. My spare parts management|
+|5|Warehouse Manager|A. Stock In/Out management :Check and confirm stock in/Out application|
+|6|Warehouse Keeper|A. Create “stock in” “ship out” order|
+| ::: | ::: |B. Stock In/Out management: Execute “Storage” or “Outbound” action|
+| ::: | ::: |C. Create Inventory profit/loss management|
+|7|Repair Manager|A. Check and approve Repair tickets|
+|8|Repair Engineer|A. My spare part management|
+| ::: | ::: |B. Create and process repair ticket |
+|9|QC Inspector|Quality control of maintenance |
+|10|Administrator|System management|
+\\
+\\
+{{:grgbanking_iservice_页面_04.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_05.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_06.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_07.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_08.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_09.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_10.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_11.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_12.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_13.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_14.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_15.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_16.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_17.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_18.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_19.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_20.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_21.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_22.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_23.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_24.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_25.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_26.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_27.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_28.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_29.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_30.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_31.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_32.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_33.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_34.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_35.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_36.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_37.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_38.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_39.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_40.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_41.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_42.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_43.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_44.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_45.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_46.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_47.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_48.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_49.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_50.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_51.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_52.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_53.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_54.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_55.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_56.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_57.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_58.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_59.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_60.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_61.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_62.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_63.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_64.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_65.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_66.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_67.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_68.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_69.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_70.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_71.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_72.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_73.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_74.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_75.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_76.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_77.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_78.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_79.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_80.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_81.jpg?nolink&1200|}}\\
+{{:grgbanking_iservice_页面_82.jpg?nolink&1200|}}\\
+\\
+==== APPENDIX: iService business workflow ====
+\\
+{{:workflow.png?nolink&800|}}
+\\
+=== Role definition ===
+\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_1.jpg?nolink&800|}}\\
+=== Business Workflow ===
+. Ticket Management\\
+) SLA Service General Workflow\\
+**<color #22b14c>Phone tickets→Field tickets→Ticket processing→Tickets approval</color>**\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_2.jpg?nolink&800|}}\\
+. Spare parts Management\\
+) Stock In Workflow\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_3.jpg?nolink&800|}}\\
+) Stock Out Workflow\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_4.jpg?nolink&800|}}\\
+) Transfer Workflow\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_5.jpg?nolink&800|}}\\
+) Application Workflow\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_6.jpg?nolink&800|}}\\
+) Return Workflow\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_7.jpg?nolink&800|}}\\
+) Consume Workflow\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_8.jpg?nolink&800|}}\\
+. Repair Management\\
+) Repair Workflow\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_9.jpg?nolink&800|}}\\
@@ Line 148: / Line 221: @@
 {{ :2.grgbanking_iserivce_quick_guide_warehouse_workshop_.pdf |}}\\
 {{ :3.grgbanking_iservice_business_workflow_all_.docx |}}\\
+====== iService customer platform list ======
+|Country/Area| Domain|
+|demo	|http://DEMO.grgiservice.com|
+|Mexico	|http://MX.grgiservice.com|
+|Hong Kong	|http://HK.grgiservice.com|
+|Congo	|http://CG.grgiservice.com|
+|Sudan	|http://tamika4.grgiservice.com|
+|Vietnam	|http://VN.grgiservice.com|
+|Myanmar（MIT） 	|http://MIT.grgbanking.com|
+|Indonisia	|http://ID.grgiservice.com|
+|Turkey	|http://TR.grgiservice.com|
+|Tanzania|http://TZ.grgiservice.com|
+|Kenya	|http://KE.grgiservice.com|
+|Ecuador	|http://EC.grgiservice.com|
+|Russia	|http://RU.grgiservice.com|
+|Germany	|http://DE.grgiservice.com|
+|LAO	|http://LA.grgiservice.com|
+|Singapore	|http://SG.grgiservice.com|
+|Myanmar	|http://MM.grgiservice.com|
+|Saudi Arabia	|http://SA.grgiservice.com|
+|Nigeria（CWG）	|http://CWG.grgiservice.com|
 ====== Training ppt ======
-{{ :grgbanking_iservice_.pptx |}}\\
+{{:grgbanking_iservice_.pptx |}}\\
 ====== Training video ======

Close

Welcome
Products

[Financial Self-service Solution]
H22N/NL
H22V/VL
H34N/NL
H68N/NL
H68V/VL
I21
I58

[Retail Solution]
P2600
P2800
P2800N
P5500L
P5800
TCR71

[Branch Automation]
I60X
I66
i30c
i64A
VTM Types Intro.

[Cash Sorting Machine]
CM100V
CM200V
CM200VN
CM300N
CM400
CM400N
CM Tools

[Software Solution]
YDC-WOSA
eCAT
CATlyst
XFS SP
iService Solution

[OEM Module]
CDM8240
CDM8240N
CAM8340
CAM8350
CRM9250
CRM9250N
CRM9250T
CRM9000 Series
CA-10
BA-08
BR-15N

[Error Code]
ATM Series Error Code
Cash Sorting Machine
Banknote Processing Line Error Code
XFS Error Code

[Generic Modules]
ATM Generic Devices
VTM Generic Devices

[GRG Internal Only]
内部文档