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 | **Doc. No.                  ** **：****    YT-WCSC(O)-07-1002** |
 | **Version                    ** **：****    1.0** |
-| **Issuing date   ** **   ** **：****   ** **April****, 2019** |
+| **Issuing date   ** **   ** **：****   ** **May****, 2019** |
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 | **                   Document            ** | **Version** | ** Issue Date** | **Remark** | **Participant** | **Status** |
-| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2019.04 | Initial | Leon | Editing |
+| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2019.05 | Initial | Leon | Editing |
+| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2020.03 | update | Leon | Editing |
+====== Introduction and workflow ======
-====== What is iService? ======
+**For quick learning, please check the video in below link.**\\
-==== IService - A professional service management software in ATM Field ====
+**1.iService Introduction**\\
+http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1068
+\\
+**2. iService Roles and Workflow**\\
+http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1070
 \\
-iService system is based on the PHP Program language and Browser/Server technology, provides effective service solution for ATM field: \\
-Equipment management, High quality FLM&SLM, Warehouse management, Repair management, Report management, and Personnel organization.
 \\
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+=== Role definition ===
+|No|Role|Authority Duty|
+|1|Customer|A. Submit service application form|
+| ::: | ::: |B. View and follow up service tickets|
+|2|Operator|A. Handle the hotline|
+| ::: | ::: |B. Create tickets|
+|3|Service Manager|A. Create service station and user account|
+| ::: | ::: |B. Dispatch tickets to service engineers|
+| ::: | ::: |C. Check and approve service tickets|
+| ::: | ::: |D. Check and approve spare parts stock in/stock out application|
+|4|Service Engineer|A. Ticket processing|
+| ::: | ::: |B. My spare parts management|
+|5|Warehouse Manager|A. Stock In/Out management :Check and confirm stock in/Out application|
+|6|Warehouse Keeper|A. Create “stock in” “ship out” order|
+| ::: | ::: |B. Stock In/Out management: Execute “Storage” or “Outbound” action|
+| ::: | ::: |C. Create Inventory profit/loss management|
+|7|Repair Manager|A. Check and approve Repair tickets|
+|8|Repair Engineer|A. My spare part management|
+| ::: | ::: |B. Create and process repair ticket |
+|9|QC Inspector|Quality control of maintenance |
+|10|Administrator|System management|
+\\
+\\
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+\\
+==== APPENDIX: iService business workflow ====
+\\
+{{:workflow.png?nolink&800|}}
+\\
+=== Role definition ===
+\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_1.jpg?nolink&800|}}\\
+=== Business Workflow ===
+. Ticket Management\\
+) SLA Service General Workflow\\
+**<color #22b14c>Phone tickets→Field tickets→Ticket processing→Tickets approval</color>**\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_2.jpg?nolink&800|}}\\
+. Spare parts Management\\
+) Stock In Workflow\\
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+) Stock Out Workflow\\
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+) Transfer Workflow\\
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+) Application Workflow\\
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+) Return Workflow\\
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+) Consume Workflow\\
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+. Repair Management\\
+) Repair Workflow\\
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 {{ :2.grgbanking_iserivce_quick_guide_warehouse_workshop_.pdf |}}\\
 {{ :3.grgbanking_iservice_business_workflow_all_.docx |}}\\
+====== iService customer platform list ======
+|Country/Area| Domain|
+|demo	|http://DEMO.grgiservice.com|
+|Mexico	|http://MX.grgiservice.com|
+|Hong Kong	|http://HK.grgiservice.com|
+|Congo	|http://CG.grgiservice.com|
+|Sudan	|http://tamika4.grgiservice.com|
+|Vietnam	|http://VN.grgiservice.com|
+|Myanmar（MIT） 	|http://MIT.grgbanking.com|
+|Indonisia	|http://ID.grgiservice.com|
+|Turkey	|http://TR.grgiservice.com|
+|Tanzania|http://TZ.grgiservice.com|
+|Kenya	|http://KE.grgiservice.com|
+|Ecuador	|http://EC.grgiservice.com|
+|Russia	|http://RU.grgiservice.com|
+|Germany	|http://DE.grgiservice.com|
+|LAO	|http://LA.grgiservice.com|
+|Singapore	|http://SG.grgiservice.com|
+|Myanmar	|http://MM.grgiservice.com|
+|Saudi Arabia	|http://SA.grgiservice.com|
+|Nigeria（CWG）	|http://CWG.grgiservice.com|
 ====== Training ppt ======
-{{ :grgbanking_iservice_.pptx |}}\\
+{{:grgbanking_iservice_.pptx |}}\\
 ====== Training video ======

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