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iservice [2019/05/22 07:28]
root 		iservice [2020/11/30 02:47] (current)
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 | **Doc. No.                  ** **：**** ​   YT-WCSC(O)-07-1002** | | **Doc. No.                  ** **：**** ​   YT-WCSC(O)-07-1002** |
 | **Version ​                   ** **：**** ​   1.0** | | **Version ​                   ** **：**** ​   1.0** |
-| **Issuing date   ** **   ** **：**** ​  ** **April****, 2019** |+| **Issuing date   ** **   ** **：**** ​  ** **May****, 2019** |
  
  
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 | **                   ​Document ​           ** | **Version** | ** Issue Date** | **Remark** | **Participant** | **Status** | | **                   ​Document ​           ** | **Version** | ** Issue Date** | **Remark** | **Participant** | **Status** |
-| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2019.04 | Initial | Leon | Editing |+| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2019.05 | Initial ​| Leon | Editing | 
 +| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2020.03 | update ​| Leon | Editing |
  
 +====== Introduction and workflow ======
  
-====== What is iService? ====== +**For quick learning, please check the video in below link.**\\ 
-==== IService - A professional service management software in ATM Field ====+**1.iService ​Introduction**\\ 
 +http://​etraining.grgbanking.com/​?g=training&​m=Video&a=detailview&​id=1068 
 +\\ 
 +**2. iService Roles and Workflow**\\ 
 +http://​etraining.grgbanking.com/?​g=training&​m=Video&a=detailview&​id=1070
 \\ \\
-iService system is based on the PHP Program language and Browser/​Server technology, provides effective service solution for ATM field: \\ 
-Equipment management, High quality FLM&​SLM,​ Warehouse management, Repair management, Report management, and Personnel organization. 
  
 \\ \\
-{{:幻灯片2.jpg?​800|}}\\+{{:grgbanking_iservice_页面_02.jpg?nolink&800|}}\\ 
 + 
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 === Role definition === === Role definition ===
-| No | Role | Authority\Duty | 
-| 1 | Customer | A.       Submit service application form | 
-| ::: | ::: | B.       View and follow up service tickets | 
-| 2 | Operator | A.       Handle the hotline | 
-| ::: | ::: | B.       Create tickets | 
-| 3 | Service Manager | A.       Create service station and user account | 
-| ::: | ::: | B.       Dispatch tickets to service engineers | 
-| ::: | ::: | C.       Check and approve service tickets | 
-| ::: | ::: | D.       Check and approve spare parts stock in/stock out application | 
-| 4 | Service Engineer | A.       Ticket processing | 
-| ::: | ::: | B.       My spare parts management | 
-| 5 | Warehouse Manager | A.       Stock In/Out management :Check and confirm stock in/Out application | 
-| 6 | Warehouse Keeper | A.       Create “stock in”/ “ship out” order | 
-| ::: | ::: | B.       Stock In/Out management: Execute “Storage” or “Outbound” action | 
-| ::: | ::: | C.       Create Inventory profit/loss management | 
-| 7 | Repair Manager | A.       Check and approve Repair tickets | 
-| 8 | Repair Engineer | A.       My spare part management | 
-| ::: | ::: | B.       Create and process repair ticket | 
-| 9 | QC Inspector | Quality control of maintenance | 
-| 10 | Administrator | System management | 
  
-{{:​幻灯片3.jpg?​800|}}\\ +|No|Role|Authority Duty| 
-{{:​幻灯片4.jpg?​800|}}\\ +|1|Customer|A. Submit service application form| 
-{{:​幻灯片5.jpg?​800|}}\\ +| ::: | ::: |B. View and follow up service tickets| 
-{{:​幻灯片6.jpg?​800|}}\\ +|2|Operator|A. Handle the hotline| 
-{{:​幻灯片7.jpg?​800|}}\\ +| ::: | ::: |B. Create tickets| 
-{{:​幻灯片8.jpg?​800|}}\\ +|3|Service Manager|A. Create service station and user account| 
-{{:​幻灯片9.jpg?​800|}}\\ +| ::: | ::: |B. Dispatch tickets to service engineers| 
-{{:​幻灯片10.jpg?800|}}\\ +| ::: | ::: |C. Check and approve service tickets| 
-{{:​幻灯片11.jpg?​800|}}\\ +| ::: | ::: |D. Check and approve spare parts stock in/stock out application| 
-{{:幻灯片12.jpg?​800|}}\\ +|4|Service Engineer|A. Ticket processing| 
-{{:幻灯片13.jpg?​800|}}\\ +| ::: | ::: |B. My spare parts management| 
-{{:幻灯片14.jpg?​800|}}\\ +|5|Warehouse Manager|A. Stock In/Out management ​:Check and confirm stock in/Out application| 
-{{:幻灯片15.jpg?​800|}}\\ +|6|Warehouse Keeper|A. Create “stock in” “ship out” order| 
-{{:幻灯片16.jpg?​800|}}\\ +| ::: | ::: |B. Stock In/Out management: Execute “Storage” or “Outbound” action| 
-{{:幻灯片17.jpg?​800|}}\\ +| ::: | ::: |C. Create Inventory profit/loss management| 
-{{:​幻灯片18.jpg?800|}}\\ +|7|Repair Manager|A. Check and approve Repair tickets| 
-{{:​幻灯片19.jpg?​800|}}\\ +|8|Repair Engineer|A. My spare part management| 
-{{:​幻灯片20.jpg?​800|}}\\ +| ::: | ::: |B. Create and process repair ticket ​| 
-{{:​幻灯片21.jpg?​800|}}\\ +|9|QC Inspector|Quality control of maintenance | 
-{{:​幻灯片22.jpg?800|}}\\ +|10|Administrator|System management|
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 +\\
 +
 +==== APPENDIX: iService business workflow ====
 +\\
 +{{:​workflow.png?​nolink&​800|}}
 +\\
 +=== Role definition ===
 +
 +\\
 +{{:​3.grgbanking_iservice_business_workflow_all_页面_1.jpg?​nolink&​800|}}\\
 +
 +=== Business Workflow ===
 +
 +1. Ticket Management\\
 +1) SLA Service General Workflow\\
 +**<color #​22b14c>​Phone tickets→Field tickets→Ticket processing→Tickets approval</​color>​**\\
 +{{:​3.grgbanking_iservice_business_workflow_all_页面_2.jpg?​nolink&​800|}}\\
 +
 +2. Spare parts Management\\
 +1) Stock In Workflow\\
 +{{:​3.grgbanking_iservice_business_workflow_all_页面_3.jpg?​nolink&​800|}}\\
 +
 +2) Stock Out Workflow\\
 +{{:​3.grgbanking_iservice_business_workflow_all_页面_4.jpg?​nolink&​800|}}\\
 +
 +3) Transfer Workflow\\
 +{{:​3.grgbanking_iservice_business_workflow_all_页面_5.jpg?​nolink&​800|}}\\
 +
 +4) Application Workflow\\
 +{{:​3.grgbanking_iservice_business_workflow_all_页面_6.jpg?​nolink&​800|}}\\
 +
 +5) Return Workflow\\
 +
 +{{:​3.grgbanking_iservice_business_workflow_all_页面_7.jpg?​nolink&​800|}}\\
 +
 +6) Consume Workflow\\
 +{{:​3.grgbanking_iservice_business_workflow_all_页面_8.jpg?​nolink&​800|}}\\
 +
 +
 +3. Repair Management\\
 +1) Repair Workflow\\
 +{{:​3.grgbanking_iservice_business_workflow_all_页面_9.jpg?​nolink&​800|}}\\
  
  
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 {{ :​2.grgbanking_iserivce_quick_guide_warehouse_workshop_.pdf |}}\\ {{ :​2.grgbanking_iserivce_quick_guide_warehouse_workshop_.pdf |}}\\
 {{ :​3.grgbanking_iservice_business_workflow_all_.docx |}}\\ {{ :​3.grgbanking_iservice_business_workflow_all_.docx |}}\\
 +
 +====== iService customer platform list ======
 +|Country/​Area| Domain|
 +|demo |http://​DEMO.grgiservice.com|
 +|Mexico |http://​MX.grgiservice.com|
 +|Hong Kong |http://​HK.grgiservice.com|
 +|Congo |http://​CG.grgiservice.com|
 +|Sudan |http://​tamika4.grgiservice.com|
 +|Vietnam |http://​VN.grgiservice.com|
 +|Myanmar（MIT） |http://​MIT.grgbanking.com|
 +|Indonisia |http://​ID.grgiservice.com|
 +|Turkey |http://​TR.grgiservice.com|
 +|Tanzania|http://​TZ.grgiservice.com|
 +|Kenya |http://​KE.grgiservice.com|
 +|Ecuador |http://​EC.grgiservice.com|
 +|Russia |http://​RU.grgiservice.com|
 +|Germany |http://​DE.grgiservice.com|
 +|LAO |http://​LA.grgiservice.com|
 +|Singapore |http://​SG.grgiservice.com|
 +|Myanmar |http://​MM.grgiservice.com|
 +|Saudi Arabia |http://​SA.grgiservice.com|
 +|Nigeria（CWG） |http://​CWG.grgiservice.com|
 +
 +
 +
 +
  
 ====== Training ppt ====== ====== Training ppt ======
  
-{{ :​grgbanking_iservice_.pptx |}}\\+{{:​grgbanking_iservice_.pptx |}}\\
  
 ====== Training video ====== ====== Training video ======