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--- iservice [2019/05/23 05:52]
root [Business Workflow]
+++ iservice [2020/11/30 02:47] (current)
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-{{:software_solution:catlyst:logo2.png?220x74}}
+{{:software_solution:catlyst:logo2.png?nolink&220x74}}
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 | **                   Document            ** | **Version** | ** Issue Date** | **Remark** | **Participant** | **Status** |
 | ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2019.05 | Initial | Leon | Editing |
+| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2020.03 | update | Leon | Editing |
+====== Introduction and workflow ======
+**For quick learning, please check the video in below link.**\\
+**1.iService Introduction**\\
+http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1068
+\\
+**2. iService Roles and Workflow**\\
+http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1070
+\\
 \\
-{{:幻灯片2.jpg?800|}}\\
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 === Role definition ===
-|No|Role|Authority\Duty|
+|No|Role|Authority Duty|
 |1|Customer|A. Submit service application form|
 | ::: | ::: |B. View and follow up service tickets|
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 |10|Administrator|System management|
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-==== APPENDIX: iService business workflow ====
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+\\
+==== APPENDIX: iService business workflow ====
+\\
+{{:workflow.png?nolink&800|}}
+\\
 === Role definition ===
 \\
-{{:3.grgbanking_iservice_business_workflow_all_页面_1.jpg?800|}}\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_1.jpg?nolink&800|}}\\
 === Business Workflow ===
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 ) SLA Service General Workflow\\
 **<color #22b14c>Phone tickets→Field tickets→Ticket processing→Tickets approval</color>**\\
-{{:3.grgbanking_iservice_business_workflow_all_页面_2.jpg?800|}}\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_2.jpg?nolink&800|}}\\
 . Spare parts Management\\
 ) Stock In Workflow\\
-{{:3.grgbanking_iservice_business_workflow_all_页面_3.jpg?800|}}\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_3.jpg?nolink&800|}}\\
 ) Stock Out Workflow\\
-{{:3.grgbanking_iservice_business_workflow_all_页面_4.jpg?800|}}\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_4.jpg?nolink&800|}}\\
 ) Transfer Workflow\\
-{{:3.grgbanking_iservice_business_workflow_all_页面_5.jpg?800|}}\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_5.jpg?nolink&800|}}\\
 ) Application Workflow\\
-{{:3.grgbanking_iservice_business_workflow_all_页面_6.jpg?800|}}\\
+{{:3.grgbanking_iservice_business_workflow_all_页面_6.jpg?nolink&800|}}\\
 ) Return Workflow\\
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+{{:3.grgbanking_iservice_business_workflow_all_页面_7.jpg?nolink&800|}}\\
 ) Consume Workflow\\
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+{{:3.grgbanking_iservice_business_workflow_all_页面_8.jpg?nolink&800|}}\\
 . Repair Management\\
 ) Repair Workflow\\
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 {{ :2.grgbanking_iserivce_quick_guide_warehouse_workshop_.pdf |}}\\
 {{ :3.grgbanking_iservice_business_workflow_all_.docx |}}\\
+====== iService customer platform list ======
+|Country/Area| Domain|
+|demo	|http://DEMO.grgiservice.com|
+|Mexico	|http://MX.grgiservice.com|
+|Hong Kong	|http://HK.grgiservice.com|
+|Congo	|http://CG.grgiservice.com|
+|Sudan	|http://tamika4.grgiservice.com|
+|Vietnam	|http://VN.grgiservice.com|
+|Myanmar（MIT） 	|http://MIT.grgbanking.com|
+|Indonisia	|http://ID.grgiservice.com|
+|Turkey	|http://TR.grgiservice.com|
+|Tanzania|http://TZ.grgiservice.com|
+|Kenya	|http://KE.grgiservice.com|
+|Ecuador	|http://EC.grgiservice.com|
+|Russia	|http://RU.grgiservice.com|
+|Germany	|http://DE.grgiservice.com|
+|LAO	|http://LA.grgiservice.com|
+|Singapore	|http://SG.grgiservice.com|
+|Myanmar	|http://MM.grgiservice.com|
+|Saudi Arabia	|http://SA.grgiservice.com|
+|Nigeria（CWG）	|http://CWG.grgiservice.com|
 ====== Training ppt ======
-{{ :grgbanking_iservice_.pptx |}}\\
+{{:grgbanking_iservice_.pptx |}}\\
 ====== Training video ======

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