Table of Contents

ISERVICE PLATFORM TRAINING

Doc. No. YT-WCSC(O)-07-1002
Version 1.0
Issuing date May, 2019



COPYRIGHT © INFORMATION & TRADEMARKS

© GRG Banking Equipment Co., Ltd.

The information or material contained in this document is the property of GRG Banking Equipment Co., Ltd. Any recipient of the information or material, contained in this document, shall not disclose or divulge that in any manner neither directly nor indirectly. GRG Banking reserves all rights, including rights to change the contents of this manual without prior notice, rights of translation and rights of reproduction by reprinting, copying or similar methods, rights created by patent grants or registration of a utility model or design and rights of technical modifications. Any violations may cause to a claim for damages.

It is the policy of GRG Banking Equipment Co., Ltd. (GRGBanking) to improve products as new technology, components, software & firmware become available. GRGBanking, therefore, reserves the right to change specifications without prior notice.

GRGBanking, GRG, eCAT, aDep, ToolPlus are the trademarks of GRG Banking Equipment Co., Ltd. Some other names of hardware and software products mentioned in this manual are trade names and/or trademarks of their respective manufactures and are hereby acknowledged.

Copyright By:

GRG Banking Equipment Co., Ltd.

Address: 9 Kelin Road, Science City,Luogang District, Guangzhou,China, Postcode: 510663

Hotline: +86(0) 15384467057

Fax: +86(0) 20 62879976

E-mail: tech_support@grgbanking.com

Web: http://www.grgbanking.com

All Rights Reserved

REVISION HISTORY

Document Version Issue Date Remark Participant Status
ISERVICE PLATFORM TRAINING MANUAL 1.0 2019.05 Initial Leon Editing
ISERVICE PLATFORM TRAINING MANUAL 1.0 2020.03 update Leon Editing

Introduction and workflow

For quick learning, please check the video in below link.
1.iService Introduction
http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1068
2. iService Roles and Workflow
http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1070




Role definition

NoRoleAuthority Duty
1CustomerA. Submit service application form
B. View and follow up service tickets
2OperatorA. Handle the hotline
B. Create tickets
3Service ManagerA. Create service station and user account
B. Dispatch tickets to service engineers
C. Check and approve service tickets
D. Check and approve spare parts stock in/stock out application
4Service EngineerA. Ticket processing
B. My spare parts management
5Warehouse ManagerA. Stock In/Out management :Check and confirm stock in/Out application
6Warehouse KeeperA. Create “stock in” “ship out” order
B. Stock In/Out management: Execute “Storage” or “Outbound” action
C. Create Inventory profit/loss management
7Repair ManagerA. Check and approve Repair tickets
8Repair EngineerA. My spare part management
B. Create and process repair ticket
9QC InspectorQuality control of maintenance
10AdministratorSystem management



















































































APPENDIX: iService business workflow



Role definition



Business Workflow

1. Ticket Management
1) SLA Service General Workflow
Phone tickets→Field tickets→Ticket processing→Tickets approval

2. Spare parts Management
1) Stock In Workflow

2) Stock Out Workflow

3) Transfer Workflow

4) Application Workflow

5) Return Workflow


6) Consume Workflow

3. Repair Management
1) Repair Workflow

DOCUMENT LIST

Reference documents

1.grgbanking_iservice_quick_guide_servcie_ticket_processing_.pdf
2.grgbanking_iserivce_quick_guide_warehouse_workshop_.pdf
3.grgbanking_iservice_business_workflow_all_.docx

iService customer platform list

Training ppt

grgbanking_iservice_.pptx

Training video


iService_operation Service Process
Warehouse management Repair management