Table of Contents
ISERVICE PLATFORM TRAINING
| Doc. No. ： YT-WCSC(O)-07-1002 |
| Version ： 1.0 |
| Issuing date ： May, 2019 |
COPYRIGHT © INFORMATION & TRADEMARKS
© GRG Banking Equipment Co., Ltd.
The information or material contained in this document is the property of GRG Banking Equipment Co., Ltd. Any recipient of the information or material, contained in this document, shall not disclose or divulge that in any manner neither directly nor indirectly. GRG Banking reserves all rights, including rights to change the contents of this manual without prior notice, rights of translation and rights of reproduction by reprinting, copying or similar methods, rights created by patent grants or registration of a utility model or design and rights of technical modifications. Any violations may cause to a claim for damages.
It is the policy of GRG Banking Equipment Co., Ltd. (GRGBanking) to improve products as new technology, components, software & firmware become available. GRGBanking, therefore, reserves the right to change specifications without prior notice.
GRGBanking, GRG, eCAT, aDep, ToolPlus are the trademarks of GRG Banking Equipment Co., Ltd. Some other names of hardware and software products mentioned in this manual are trade names and/or trademarks of their respective manufactures and are hereby acknowledged.
Copyright By:
GRG Banking Equipment Co., Ltd.
Address: 9 Kelin Road, Science City,Luogang District, Guangzhou,China, Postcode: 510663
Hotline: +86(0) 15384467057
Fax: +86(0) 20 62879976
E-mail: tech_support@grgbanking.com
Web: http://www.grgbanking.com
All Rights Reserved
REVISION HISTORY
| Document | Version | Issue Date | Remark | Participant | Status |
| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2019.05 | Initial | Leon | Editing |
| ISERVICE PLATFORM TRAINING MANUAL | 1.0 | 2020.03 | update | Leon | Editing |
Introduction and workflow
For quick learning, please check the video in below link.
1.iService Introduction
http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1068
2. iService Roles and Workflow
http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1070
Role definition
| No | Role | Authority Duty |
| 1 | Customer | A. Submit service application form |
| B. View and follow up service tickets | ||
| 2 | Operator | A. Handle the hotline |
| B. Create tickets | ||
| 3 | Service Manager | A. Create service station and user account |
| B. Dispatch tickets to service engineers | ||
| C. Check and approve service tickets | ||
| D. Check and approve spare parts stock in/stock out application | ||
| 4 | Service Engineer | A. Ticket processing |
| B. My spare parts management | ||
| 5 | Warehouse Manager | A. Stock In/Out management :Check and confirm stock in/Out application |
| 6 | Warehouse Keeper | A. Create “stock in” “ship out” order |
| B. Stock In/Out management: Execute “Storage” or “Outbound” action | ||
| C. Create Inventory profit/loss management | ||
| 7 | Repair Manager | A. Check and approve Repair tickets |
| 8 | Repair Engineer | A. My spare part management |
| B. Create and process repair ticket | ||
| 9 | QC Inspector | Quality control of maintenance |
| 10 | Administrator | System management |
APPENDIX: iService business workflow
Role definition
Business Workflow
1. Ticket Management
1) SLA Service General Workflow
Phone tickets→Field tickets→Ticket processing→Tickets approval
2. Spare parts Management
1) Stock In Workflow
2) Stock Out Workflow
3) Transfer Workflow
4) Application Workflow
5) Return Workflow
6) Consume Workflow
3. Repair Management
1) Repair Workflow
DOCUMENT LIST
Reference documents
1.grgbanking_iservice_quick_guide_servcie_ticket_processing_.pdf
2.grgbanking_iserivce_quick_guide_warehouse_workshop_.pdf
3.grgbanking_iservice_business_workflow_all_.docx
iService customer platform list
| Country/Area | Domain |
| demo | http://DEMO.grgiservice.com |
| Mexico | http://MX.grgiservice.com |
| Hong Kong | http://HK.grgiservice.com |
| Congo | http://CG.grgiservice.com |
| Sudan | http://tamika4.grgiservice.com |
| Vietnam | http://VN.grgiservice.com |
| Myanmar（MIT） | http://MIT.grgbanking.com |
| Indonisia | http://ID.grgiservice.com |
| Turkey | http://TR.grgiservice.com |
| Tanzania | http://TZ.grgiservice.com |
| Kenya | http://KE.grgiservice.com |
| Ecuador | http://EC.grgiservice.com |
| Russia | http://RU.grgiservice.com |
| Germany | http://DE.grgiservice.com |
| LAO | http://LA.grgiservice.com |
| Singapore | http://SG.grgiservice.com |
| Myanmar | http://MM.grgiservice.com |
| Saudi Arabia | http://SA.grgiservice.com |
| Nigeria（CWG） | http://CWG.grgiservice.com |
Training ppt
Training video
| iService_operation | Service Process |
| Warehouse management | Repair management |