© GRG Banking Equipment Co., Ltd.

The information or material contained in this document is the property of GRG Banking Equipment Co., Ltd. Any recipient of the information or material, contained in this document, shall not disclose or divulge that in any manner neither directly nor indirectly. GRG Banking reserves all rights, including rights to change the contents of this manual without prior notice, rights of translation and rights of reproduction by reprinting, copying or similar methods, rights created by patent grants or registration of a utility model or design and rights of technical modifications. Any violations may cause to a claim for damages.

It is the policy of GRG Banking Equipment Co., Ltd. (GRGBanking) to improve products as new technology, components, software & firmware become available. GRGBanking, therefore, reserves the right to change specifications without prior notice.

GRGBanking, GRG, eCAT, aDep, ToolPlus are the trademarks of GRG Banking Equipment Co., Ltd. Some other names of hardware and software products mentioned in this manual are trade names and/or trademarks of their respective manufactures and are hereby acknowledged.

Copyright By:

GRG Banking Equipment Co., Ltd.

Address: 9 Kelin Road, Science City,Luogang District, Guangzhou,China, Postcode: 510663

Hotline: +86(0) 15384467057

Fax: +86(0) 20 62879976

E-mail: tech_support@grgbanking.com

Web: http://www.grgbanking.com

All Rights Reserved

For quick learning, please check the video in below link.
1.iService Introduction
http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1068
2. iService Roles and Workflow
http://etraining.grgbanking.com/?g=training&m=Video&a=detailview&id=1070

1. Ticket Management
1) SLA Service General Workflow
Phone tickets→Field tickets→Ticket processing→Tickets approval

2. Spare parts Management
1) Stock In Workflow

2) Stock Out Workflow

3) Transfer Workflow

4) Application Workflow

5) Return Workflow

6) Consume Workflow

3. Repair Management
1) Repair Workflow

1.grgbanking_iservice_quick_guide_servcie_ticket_processing_.pdf
2.grgbanking_iserivce_quick_guide_warehouse_workshop_.pdf
3.grgbanking_iservice_business_workflow_all_.docx

grgbanking_iservice_.pptx