This is an old revision of the document!

Doc. No. ： YT-WCSC(O)-07-1002
Version ： 1.0
Issuing date ： April, 2019

The information or material contained in this document is the property of GRG Banking Equipment Co., Ltd. Any recipient of the information or material, contained in this document, shall not disclose or divulge that in any manner neither directly nor indirectly. GRG Banking reserves all rights, including rights to change the contents of this manual without prior notice, rights of translation and rights of reproduction by reprinting, copying or similar methods, rights created by patent grants or registration of a utility model or design and rights of technical modifications. Any violations may cause to a claim for damages.

It is the policy of GRG Banking Equipment Co., Ltd. (GRGBanking) to improve products as new technology, components, software & firmware become available. GRGBanking, therefore, reserves the right to change specifications without prior notice.

GRGBanking, GRG, eCAT, aDep, ToolPlus are the trademarks of GRG Banking Equipment Co., Ltd. Some other names of hardware and software products mentioned in this manual are trade names and/or trademarks of their respective manufactures and are hereby acknowledged.

Copyright By:

GRG Banking Equipment Co., Ltd.

Address: 9 Kelin Road, Science City,Luogang District, Guangzhou,China, Postcode: 510663

Hotline: +86(0) 15384467057

Fax: +86(0) 20 62879976

E-mail: tech_support@grgbanking.com

Web: http://www.grgbanking.com

REVISION HISTORY

Document	Version	Issue Date	Remark	Participant	Status
ISERVICE PLATFORM TRAINING MANUAL	1.0	2019.04	Initial	Leon	Editing

IService - A professional service management software in ATM Field

iService system is based on the PHP Program language and Browser/Server technology, provides effective service solution for ATM field:
Equipment management, High quality FLM&SLM, Warehouse management, Repair management, Report management, and Personnel organization.

Role definition

No	Role	Authority\Duty
1	Customer	A. Submit service application form
1	Customer	B. View and follow up service tickets
2	Operator	A. Handle the hotline
2	Operator	B. Create tickets
3	Service Manager	A. Create service station and user account
		B. Dispatch tickets to service engineers
		C. Check and approve service tickets
		D. Check and approve spare parts stock in/stock out application
4	Service Engineer	A. Ticket processing
4	Service Engineer	B. My spare parts management
5	Warehouse Manager	A. Stock In/Out management :Check and confirm stock in/Out application
6	Warehouse Keeper	A. Create “stock in” “ship out” order
		B. Stock In/Out management: Execute “Storage” or “Outbound” action
		C. Create Inventory profit/loss management
7	Repair Manager	A. Check and approve Repair tickets
8	Repair Engineer	A. My spare part management
8	Repair Engineer	B. Create and process repair ticket
9	QC Inspector	Quality control of maintenance
10	Administrator	System management